Privacy policy

Data Controller

The controller responsible for personal data collected through [WEBSITE DOMAIN] is:

Legal name: [LEGAL NAME]
Trade name: MJOYAS
RUT: [RUT]
Address: Colón 482, 4440000 Los Ángeles, Biobío, Chile
Phone / WhatsApp: +56 9 6909 2212
Email address: [EMAIL ADDRESS]

Information We Collect

We may collect the following information when a person visits the website, creates an account, places an order, or contacts us:

  • First and last name.

  • Billing and shipping address.

  • Phone number and email address.

  • Information required to issue tax documents, where applicable.

  • Information about orders, purchased products, returns, and customer service interactions.

  • Payment confirmations and references. MJOYAS does not directly store complete card details processed by third-party providers.

  • IP address, browser, device, cookies, and browsing information.

  • Marketing preferences, where consent has been provided.

Purposes of Processing

We use personal data to:

  • Process, confirm, and deliver orders.

  • Manage payments, returns, exchanges, and warranty claims.

  • Communicate with customers about their purchases.

  • Prevent fraud, abuse, and unauthorised transactions.

  • Comply with legal, tax, and accounting obligations.

  • Improve the operation, security, and user experience of the website.

  • Send promotional communications only where consent or another applicable legal basis exists.

Service Providers and Recipients

MJOYAS may share only the information necessary with service providers that assist with store operations, including:

  • Shopify and technology providers connected with the platform.

  • Payment providers and financial institutions.

  • Courier, transport, and delivery companies.

  • Hosting, analytics, security, customer service, and marketing providers.

  • Public authorities where disclosure is legally required.

Some service providers may process data outside Chile. In such cases, MJOYAS will seek to use reputable providers and reasonable contractual or security safeguards.

Data Retention and Security

Personal data will be retained for as long as necessary to fulfil the purposes described above, process orders and complaints, comply with legal obligations, and resolve potential disputes.

MJOYAS applies reasonable administrative and technical safeguards to protect personal information. However, no electronic transmission or storage system can guarantee absolute security.

Cookies

The website may use cookies required for the shopping cart, login, security, and store operation, as well as analytics or marketing cookies where applicable. Users can manage or block certain cookies through their browser, although doing so may affect some website features.

Data Subject Rights

In accordance with Chilean law, individuals may request information about their personal data and, where applicable, request its update, correction, deletion, or blocking.

To exercise these rights, contact [EMAIL ADDRESS] or WhatsApp +56 9 6909 2212 and provide reasonable proof of identity.

Marketing Communications

Users may unsubscribe from promotional messages at any time by using the unsubscribe link included in the message or by contacting MJOYAS.

Minors

The store is not intentionally directed at minors who do not have the authorisation of their legal representatives.

Changes to This Policy

MJOYAS may update this Privacy Policy to reflect legal, technical, or operational changes. The current version and its update date will be published on this website.