Shipping policy

Delivery Area

MJOYAS delivers within Chile to the communes and regions available at checkout. If an address is outside the available delivery area, the system or customer service team will inform the customer.

Estimated Delivery Time

The general estimated delivery time is 5 to 6 business days from order confirmation and validation.

Business days do not include Saturdays, Sundays, or public holidays. Rural, remote, or limited-access areas may require additional time, which will be communicated where possible.

Shipping Costs

Shipping costs will be calculated and displayed before checkout. The cost may vary according to the destination, weight, order size, and carrier.

Order Preparation and Confirmation

Orders will be prepared after payment confirmation and verification of the customer’s information. The customer will receive a confirmation or update through the email address or phone number provided.

Delivery Address

The customer is responsible for entering the recipient’s name, address, commune, region, postal code, and contact phone number correctly.

If an order cannot be delivered due to incorrect information, the recipient’s absence, unjustified refusal, or lack of access, the customer may be required to pay for a new delivery unless the cause is attributable to MJOYAS or the carrier.

Tracking

Where tracking information is available, it will be sent to the customer. Events and delivery times displayed by the carrier are estimates and may be updated while the order is in transit.

Delays

Delays may occur due to high demand, public holidays, weather conditions, emergencies, remote locations, transport problems, or events outside the reasonable control of MJOYAS.

If an order is significantly delayed, the customer may contact WhatsApp +56 9 6909 2212 or email [EMAIL ADDRESS].

Damaged, Incorrect, or Missing Products

If an order arrives damaged or incomplete, or contains a product different from the one purchased, the customer must retain the packaging and contact MJOYAS with the order number and clear photographs.

If tracking shows that an order was delivered but the customer did not receive it, the customer should contact MJOYAS as soon as possible so that an investigation can be opened with the carrier.