Terms of service

Identification and Acceptance

This website is operated under the trade name MJOYAS by [LEGAL NAME], RUT [RUT], with its address at Colón 482, 4440000 Los Ángeles, Biobío, Chile.

By accessing the website or making a purchase, the user confirms that they have read and accepted these Terms of Service and the other published policies. These terms apply without limiting any non-waivable rights granted under Chilean law.

Products

MJOYAS sells necklaces, chains, pendants, earrings, rings, silver jewellery, bracelets, and other related accessories.

MJOYAS makes reasonable efforts to display the colours, dimensions, materials, finishes, and features of each product accurately. Slight colour variations may occur due to photographic lighting, screen settings, or the individual characteristics of each piece.

Customers must review the product description, measurements, material, care instructions, and other relevant information before purchasing.

Prices and Availability

Prices are displayed in Chilean pesos (CLP) and will include applicable taxes unless expressly stated otherwise.

Shipping charges will be displayed separately before checkout. Product availability is subject to the inventory shown on the website.

Orders

Submitting an order does not constitute final acceptance. MJOYAS may verify payment, delivery information, and product availability before confirming the purchase.

Once the order has been confirmed, the customer will receive the relevant information through the contact details provided. If there is an obvious error involving the price, stock, or product information, MJOYAS will contact the customer and proceed in accordance with applicable law.

Payments

Payments will be processed through the payment providers enabled in the store. The customer confirms that they are authorised to use the selected payment method and that the information provided is accurate.

Shipping

Deliveries are governed by the Shipping Policy published on the website. The general estimated delivery time is 5 to 6 business days, subject to destination, availability, order validation, and circumstances affecting the carrier.

Returns and Warranty

Returns, exchanges, refunds, the right of withdrawal, and the statutory warranty are governed by the MJOYAS Return and Refund Policy and applicable Chilean law.

Permitted Use of the Website

Users agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorised access to systems, accounts, or information.

  • Introduce malicious code or interfere with website security.

  • Copy or commercially exploit MJOYAS content without authorisation.

  • Provide false information when making a purchase.

Intellectual Property

The text, photographs, graphics, logos, designs, and other website content belong to MJOYAS or are used with authorisation. They may not be copied, reproduced, or distributed for commercial purposes without prior written permission.

Liability

MJOYAS will not be liable for temporary interruptions caused by maintenance, third-party failures, connectivity problems, or events outside its reasonable control. Nothing in these terms limits any liability that applies under consumer protection law.

Governing Law

These terms are governed by the laws of the Republic of Chile. Any dispute will be referred to the competent authorities or courts, without prejudice to the consumer’s right to contact SERNAC or use other available procedures.

Contact

For questions about these terms, contact [EMAIL ADDRESS] or WhatsApp +56 9 6909 2212.